Submitting a Service Request

Click here to log into your Resident Portal to submit a work order request

Situations may arise throughout the year that you will need to request the assistance of maintenance.  A maintenance situation is considered an emergency when either the safety of a resident is jeopardized or when basic life comfort needs are interrupted. In case of a maintenance emergency, the CA on Duty will active the 24-hour on-call system and a staff member will come in to solve the problem.  In the case of emergency maintenance situations, you may either stop down to the UM Housing Office or call 410-706-5523 (regular business hours) or 410-706-5518 (outside of regular business hours).  In all other instances, a Service Request must be submitted and the work will be completed based on the guidelines below:

Situations that would be considered emergencies are:

  • All toilets in unit are clogged
  • Heating doesn’t work and temperature outside is under 60 degrees
  • Air conditioning does not work and temperature outside is over 90 degrees
  • Unit door will not lock
  • No electricity in unit
  • Flooding
  • Refrigerator/freezer is not cooling food to safe temperatures
  • Broken window (both panes)
  • Inoperable smoke detector

Situations that are not maintenance emergencies, but would be handled as soon as possible the next day include:

  • Clogged toilet in a unit where another toilet works.
  • No hot water
  • Clogged garbage disposal
  • Stove does not work
  • Heating does not work and temperature outside is over 60 degrees
  • Air conditioning does not work and temperature outside is under 90 degrees
  • Bedroom door will not lock
  • Clogged shower
  • Electricity out for one or two items
  • Washer/Dryer does not work
  • Smoke detector indicates low battery sounds

Situations that are not emergencies and would be dealt with in priority order include:

  • Closet door is off track
  • Dryer does not heat
  • Blinds will not slide up/down
  • Water drains slowly
  • Broken towel rack
  • Light bulb needs to be changed

Click here to log into your Resident Portal to submit a work order request